# AI Transformation Consultancy | Progression Labs ## Outcome-focused AI transformation for high-stakes environments Progression Labs partners with the most ambitious enterprises to design and lead their AI transformation. Our senior strategists and engineers are embedded in your organisation and own the outcome. Start a conversation Explore our solutions Or ask your AI what we do. AWS Select Tier Partner ## AI transformation customized to your company Mission-specific AI for your industry, your data, your ambition. It all starts under one umbrella: a living strategy that decides what's worth doing and never stops learning. Where every engagement starts ### AI Strategy Every company has access to the same models. We believe that the winners of the AI era will be the ones that apply these models in the context of their data, people, workflows and wider business. We design each transformation with this in mind, starting with what only you have, building outward from there to achieve your goals. ### End-to-end AI solutions Senior engineers scope, design and carry solutions through to live deployment. ↗ ### AI-ready data and infrastructure A reliable, governed data layer your AI can work from. ↗ ### Governance & cost solutions Access patterns and trust boundaries so agents get what they need, nothing more. ↗ ### Change management & transformation Change management rebuilt for a technology that moves quarterly. ↗ ### Upskilling & training Teams that can run, extend and improve what we build together. ↗ ← All solutions What you get Typically starts with ## Deeply embedded in your organisation. Our senior teams work inside your operations, directly alongside your people, with the authority to unblock, build tools and ship. ### We work where you work In your systems, your stand-ups, your operations reviews, not in a slide factory reporting monthly. ### Tight feedback loops Strategy and implementation move on one weekly loop, so what the build learns reshapes the plan, and vice versa. ### Accountable for the outcome We're measured on the business result, not the deliverable. Your win is the only definition of done. ### We run on frontier AI Our engineers direct fleets of AI agents on every programme, compressing months of delivery into weeks. ## The proof is in production . Your browser doesn’t support embedded video. Download the video instead. GLOBO — Dipak Patel on partnering with Progression Labs ### GLOBO > “They truly have been a thought partner. Someone dependable, someone who has actually helped me shape my strategy at GLOBO.” Dipak Patel, CEO of GLOBO, former Partner at Accenture Read the case study Your browser doesn’t support embedded video. Download the video instead. Global Trauma Alliance — Gregory Simpson on partnering with Progression Labs ### Global Trauma Alliance > “We worked directly with the engineer who owned the problem and used AI tools to build the solution faster and for far less.” Gregory Simpson, CTO of Global Trauma Alliance, former CTO at General Electric ## Explore what we can do for your company . Speak to a senior member of our team who can talk it through and recommend your best next step. Start a conversation or email hello@progressionlabs.com Name Work email Company optional Role optional Industry optional Select… Construction & engineering Education Energy & utilities Financial services Healthcare Insurance Legal Logistics & transport Manufacturing Media & entertainment Nonprofit Professional services Public sector Retail & e-commerce Technology & software Other Organisation size optional Select… 1–50 people 51–250 people 251–1,000 people 1,000+ people How did you hear about us? optional Select… Referral LinkedIn Search Event Other What would you like to talk about? Website Send message We only use this to reply. See the privacy policy . Something went wrong sending your message. Please email us instead at hello@progressionlabs.com . ### Message sent. We'll be in touch. --- # GLOBO Case Study: AI Quality Monitoring for Medical Interpretation | Progression Labs ← All case studies ## How GLOBO built the first-ever scalable quality monitoring tool for the medical interpretation industry. GLOBO Language Solutions connects patients and providers across 430+ languages and dialects. Progression Labs joined as their AI partner, and together they built Live Quality: the first quality and compliance monitoring tool in the medical interpretation industry, replacing a manual review process that was expensive, slow, and not scalable. Industry Healthcare · Health Tech Region United States Engaged January 2024 to present Models Claude · AWS Bedrock 1st quality & compliance monitoring tool in their industry 100% real-time QA coverage across every session 4 visual quality checks per session: lighting, framing, background, professionalism About GLOBO GLOBO Language Solutions, the leading B2B provider of interpreting and translation services, provides real-time interpretation for healthcare organizations, connecting LEP (Limited English Proficiency) patients with their network of 10,000+ linguists who speak more than 430 languages and dialects via video calls. Their HQ platform manages thousands of interpretation sessions every day across hospitals, clinics, and telehealth providers. When CEO Dipak Patel set out to bring AI into the business, he was looking for a long-term strategic partner. “I just didn’t want to outsource to a bunch of engineers,” he says. He wanted three things: real expertise, a real partner, and dependability. The challenge ## Quality assurance that couldn’t keep up . Before this engagement, GLOBO had no automated way to monitor interpretation quality in real time. Whether interpreters were presenting professionally on camera (proper lighting, framing, a clean background, a professional setting) was reviewed manually, after the fact, on a small sample of sessions. Quality assurance was manual, sample-based, and retrospective . A process that’s difficult to scale, and one that left compliance gaps in a sector where miscommunication carries real patient-safety risk. Your browser doesn’t support embedded video. Download the video instead. Dipak Patel, CEO of GLOBO Why Progression Labs ## Three things, in Dipak’s words. Dipak is a former engineer and former consultant: someone who values an outside-in perspective when an internal team risks getting too close to the work. GLOBO had a strong engineering team, but the company saw the opportunity and wanted to optimize for speed, and that’s why they looked for an external partner to move faster without hiring a department to keep up. He set three bars for any partner. 01 ### Experts in an evolving field “I needed people that were experts in this evolving technology. It was moving so quickly. People aware of the latest trends with a perspective on where it would go.” 02 ### A partner, not a vendor “Someone who would not just say ‘yes, yes, yes,’ but help challenge us, take time to understand where we’re going as a business, and help us in different situations.” 03 ### Dependable “In order for us to be successful, we have to move really quickly. I need a partner I can call up and say, hey, I need this, and know it’s going to get done.” > “They’ve gone beyond just a number of engineers that I’m outsourcing AI for. They truly have been a thought partner . Someone dependable, someone who has actually helped us shape our strategy at GLOBO.” Dipak Patel · CEO, GLOBO The work ## Using Claude’s multimodal capabilities to solve complex challenges. Responding to the scaling challenges, GLOBO asked the question the industry had written off: could AI watch every interpretation session as it happened, and flag quality problems in real time? Within a short timeline we had a working prototype, and it turned into Live Quality : an event-driven microservices platform on AWS ECS Fargate, built on the internal GAIT toolkit. In the backend we used Claude on AWS Bedrock . Image analysis evaluates interpreter screenshots against a structured rubric for lighting, framing, background, and professionalism. The result is a system that monitors for visual quality on every call, instead of the manual sample-based review that came before. Shipped in production with 1,500+ unit tests . Powered by Claude ## Three reasons we picked Claude for GLOBO. Before we committed, we evaluated Claude head-to-head against other leading models on the production task. Claude won on three fronts that mattered in a regulated healthcare environment. 01 ### Structured-output reliability Every Claude response feeds straight into a webhook payload that GLOBO’s HQ platform parses programmatically. Claude’s instruction-following for JSON schemas was measurably more consistent than the alternatives: fewer schema violations, fewer hallucinated fields. 02 ### Vision for the screenshot rubric Claude evaluates interpreter screenshots against a structured rubric (lighting, framing, background, professionalism) in a single multimodal prompt. Competing models needed heavier preprocessing or produced less granular assessments. 03 ### AWS Bedrock: data stays in GLOBO’s VPC GLOBO runs entirely on AWS. Bedrock keeps every Claude call inside their cloud boundary; no patient-adjacent data ever leaves their VPC. Cross-region inference profiles give resilience without compromising the data perimeter. The outcome ## Every session monitored . QA monitoring went from a single-digit manual sample to 100% automated coverage across every interpretation session. Live Quality is in production, watching every call as it happens. > “Progression Labs is an extension of the team. To the point where they have our email addresses. Even when we talk to customers, we view them as part of the team .” Dipak Patel · CEO, GLOBO ### Looking for the same kind of partner? Engagements begin with the capability assessment. It builds an evidence-based understanding of where you are in your transformation, and of what you need to do to achieve your goals. Start a conversation --- # Privacy policy · Progression Labs ## Privacy policy Version 1.1 · Last updated: 16 July 2026 ## 1. Who we are Progression Labs Ltd ("we", "us") is the controller of the personal data described in this policy. We are registered in England and Wales under company number 15381997, with our registered office at 124 City Road, London EC1V 2NX, and registered with the Information Commissioner's Office under number ZB799677. You can contact us about anything in this policy at privacy@progressionlabs.com . ## 2. What we collect, and why ### When you contact us If you email us or use the contact form on this site, we collect your name, work email address, company details (name and, if you choose to tell us, your role, industry, and organisation size), and whatever you write to us. Form submissions also record how you reached us: the page you submitted from, the referring site, and any campaign tags in the link you followed. When you use the form we send you a confirmation email with a copy of your message. We use it to respond to you and, where relevant, to follow up about working together. Lawful basis: our legitimate interest in responding to business enquiries (UK GDPR / GDPR Article 6(1)(f)). ### When you browse the site Our pages set no cookies. We measure how the site is used with PostHog, an analytics service hosted in the EU, configured without cookies or device storage: your IP address is processed on receipt to derive an approximate location and is not stored, events are anonymous, and nothing identifies you across visits. Our hosting provider also keeps short-lived server logs, including IP addresses, for security and delivery. Lawful basis for both: our legitimate interest in running and understanding the site (Article 6(1)(f)). Testimonial videos are served from our own domain and set no cookies. See the cookie policy . ## 3. What we do not do - We do not sell personal data. - We do not send marketing newsletters. If that changes, we will ask for separate, explicit consent first. - We do not make automated decisions with legal or similarly significant effects about you. ## 4. Who processes data for us We use a small number of service providers to run this site and our business, acting under contract as processors: - Vercel Inc. (USA) - website hosting on a global edge network - Google LLC (Google Workspace, USA) - email and enquiry handling - PostHog, Inc. (USA; analytics data hosted in Frankfurt, Germany) - cookieless site analytics - Plus Five Five, Inc. (d/b/a Resend, USA; sending routed via Ireland) - delivery of contact-form submissions to our inbox Where a provider processes personal data outside the UK or EEA, we rely on that provider's certification under the UK Extension to the EU-US Data Privacy Framework; our contracts also incorporate the EU Standard Contractual Clauses with the applicable UK addendum as a fallback. You can request details, or a copy, of the safeguard applying to a particular provider at privacy@progressionlabs.com . ## 5. How long we keep it - Business enquiries: up to 24 months after our last contact, then deleted. - Contractual and accounting records: as required by law. ## 6. Your rights Under the UK GDPR and, where it applies, the EU GDPR, you have the right to access your personal data, to have it corrected or erased, to restrict or object to our processing of it, to receive it in a portable format, and to withdraw consent where consent is our basis. To exercise any of these, contact privacy@progressionlabs.com . We respond within one month. You also have the right to complain to a supervisory authority: in the UK, the Information Commissioner's Office ( ico.org.uk ); in the EU, your local data protection authority. ## 7. Changes We will post any changes to this policy on this page and update the date above. Material changes will be flagged clearly. --- # Cookie policy · Progression Labs ## Cookie policy Version 1.0 · Last updated: 15 July 2026 ## 1. Our position This site sets no cookies: no advertising, no cross-site tracking, nothing stored on your device. We prefer it that way. If that ever changes, this page changes first, and anything non-essential will ask for your consent before it loads. ## 2. Analytics We measure how the site is used with PostHog , hosted in the EU and configured cookie-free: events are anonymous, nothing is stored on your device, and nothing identifies you across visits. We see aggregate numbers (which pages are read, roughly where visitors come from), not people. ## 3. Embedded video The testimonial videos on the site are hosted on our own domain and play from here. They set no cookies and make no third-party requests: nothing is sent to YouTube, Google, or any other external service when you view or play them. ## 4. Managing cookies You can block or delete cookies in your browser settings at any time. Blocking third-party cookies does not affect anything on this site except embedded video playback.